Teehandelshaus Benjowski

Area of applicability The General Terms and Conditions, as stated and valid at the time the goods were ordered, apply for all business transactions and orders between the Benjowski Tea Trading Company (the ‘Vendor’, ‘We’) and the person or company ordering the goods (the ‘Buyer’, ‘You’). The online shop is aimed at individual buyers (Privatpersonen). All offers listed are legally non-binding. The online catalogue and shop should be viewed as a non-binding online catalogue.
Offer and Conclusion of contract Once you have selected the desired goods in our online shop, you will find them listed in an order summary, which can be checked and edited as desired. Once you have completed your order (by clicking on the ‘Complete Order’/ ‘Check out’ button), you will be directed to the next page, where you will be asked to enter your personal details, preferred method of payment, and to confirm that you have read and agree to the terms and conditions of the Benjowski Tea online shop. Any typing errors can easily be corrected. Once you have clicked ‘Buy Now’ you have made a binding purchase offer on the goods in the basket. You can print or save your order, but we will also send you an email confirming your order. Please note that the email is merely to confirm that we have received your order, but does not does yet constitute a binding agreement on our side. Your order shall only be considered binding once we have checked the availability of the ordered goods in our warehouse, once they have then been measured and weighed, and once we have received your bank details and confirmation that these are the goods you have ordered (Obviously the agreement shall also be considered binding if you have already received the goods).
Delivery We use DHL and the German postal service. We only accept orders via our online shop and are only processed there.
Delivery Dates Orders are usually dispatched within 5 working days, provided no force majeure or political unrest prevents their delivery.
Punctual delivery of an order is presupposed. In any event, the Buyer will be notified of any delays (such as weather conditions, strikes etc.) in a timely manner.
Prices All prices are subject to change, and are based on the amount of grammes, kilogrammes, units, or sets as stated in the Benjowski Online Shop. Errors and omissions are excepted. All prices quoted are in Euros and include the statutory value-added tax for Germany.
Payment To fulfill an order, the Vendor must proceed on the assumption that the Buyer is solvent (Should this not be the case, the Buyer will reimburse all costs incurred.) As stated, invoices shall be settled in advance or paid immediately, in full on delivery. Special terms of payment (such as invoices) shall be agreed upon in advance between the Buyer and the Vendor, i.e. shall only be made available to registered Buyers after they have successfully placed and received their third order. The total amount is due, at the latest, as soon as the Buyer has received the goods.
All goods shall remain the property of the Benjowski Tea Trading Company, until all costs have been paid in full by the Buyer.

All orders to be shipped outside Germany must be paid in advance.
Minimum order value The minimum order value is 15 Euros.
Shipping costs (domestic) Orders to be shipped within Germany, which exceed a total value of 75 Euros, shall be delivered free of charge.
All transport costs for orders totalling less than 75 Euros shall be paid by the Buyer.
(Within Germany: the standard shipping cost is 6,00 Euros, if the goods have been paid in advance or by invoice, and 8,60 Euros for payment on delivery).
Shipping costs (international) The DHL payment on delivery service is only available within Germany. The actual costs for shipping the respective product shall be charged to the Buyer. Should an order exceed a total of 75 Euros, then the Vendor shall assume the shipment costs for goods to be delivered within Germany.
Once the Vendor has measured and weighed the goods, the Buyer will be sent a precise quote for how much it will cost to ship the goods  (via DHL, or the German postal service as a regular or registered letter, or priority mail package). We always strive to provide the most reasonable prices and safest methods of shipment, where possible.
Customs regulations Please pay attention to the customs and import regulations of your country.
Should any additional costs be incurred, such as taxes, additional customs, or further incidental fees, then they shall be paid by the Buyer, i.e. the recipient, in full.
Data storage and protection Any personal data submitted by the Buyer to complete the order, will be used solely for all transactions connected to completing the Buyer’s order. The Buyer agrees that relevant data can be stored and passed on by the Vendor to the company consigned to delivering the Buyer’s shipment.
The Buyer’s personal data will not be passed on to third parties for marketing or advertising purposes. For reasons of safety and privacy, we do not accept credit cards or EC cards, PayPal etc. You can correct or delete your data (in the log-in section of the online shop) at any time.
Complaints The Vendor accepts liability for damages that have occured during transfer of the goods to the Buyer.
In case of dissatisfaction, unused items may be returned in the original packaging, subject to the following conditions:
  • Received goods that have been opened, or which the Buyer wishes to return because they are not "what was expected", will not be refunded.
  • The Vendor is not liable for any minor deviations in the specifications, dimensions, quality or finish of the goods received (such as differences in colour, product details etc.) from the products depicted on the Vendor's website.
  • Faulty goods must be returned with sufficient postage or delivery of your package will not be accepted.
  • Please use the original packaging for returning the goods.
Return of Goods The German statutes apply.
Warranty We aim to keep and highly value our customers’ trust in us. We wish to honour their trust by offering a premium, bespoke service that goes beyond the statutory warranty.
Cancellation Policy/Right of Withdrawal

The Buyer has the right to cancel his/her order within 14 days of the receipt of goods without stating detailed reasons for doing so.
The Buyer must submit his/her cancellation by the same means of communication with which the order was placed, i.e. by mail, fax, phone or email.
The deadline shall commence following receipt of this notification in text form by the Vendor, but not prior to conclusion of the agreement, and in any case not before observing the Vendor’s obligations to inform pursuant to article 246 §2 in connection with §1, sections 1 and 2 of the Introductory Statue to the Civil Code (EGBGB) as well as the Vendor’s obligations pursuant to §312e, section 1, sentence 1 of the Civil Code (BGB) in connection with article 246 §3 of the Introductory Statue to the Civil Code (EGBGB). The timely dispatch of the written cancellation and the actual goods is sufficient for staying within the deadline.
Please address the cancellation to:
Teehandelshaus Benjowski
Danziger Str. 3,
Berlin 10435
e-mail – via the contact form,
or fax: +49(0)30 44037572, phone: +49(0)30 44037571

We expressly point out that groceries (tea) are excluded from exchange.

Cancellation Policy/Consequences of a Revocation. In the event of a valid revocation of this agreement, each party shall return to the respective other party all benefits received.
Should the Buyer be unable to return the goods, or services (common ownership), in the identical state as when they were received, i.e. return them in a worsened state, or only partially, then the Buyer shall remunerate the Vendor for any deterioration or loss in value.
However, this does not apply where the depreciation of the goods can be attributed exclusively to their inspection and handling – as would be common and comparable to how goods are inspected when they are purchased in a real, physical shop. Furthermore, you can avoid being obliged to recompense any deterioration of the value of the goods by not using them as if they are your own possession, and by refraining from doing anything that may affect their value.
Duties for the compensation of payments must be fulfilled within 30 days. For the Buyer, this period shall commence as soon as the Vendor has received the cancellation notice and/ or the goods from the Buyer.

End of the cancellation policy.
Special rates When ordering bulk consignments, please ask the Vendor for the current daily price and special payment arrangements.
Place of jurisdiction The law of the Federal Republic of Germany shall apply with the exclusion of UN international trade law.
This provision shall only apply to consumers, where any mandatory statutes of the country in which they have their domicile or habitual residence, are not limited by this provision.
Severability Clause The law of the Federal Republic of Germany shall apply with the exclusion of UN international trade law.
This provision shall only apply to consumers, where any mandatory statutes of the country in which they have their domicile or habitual residence, are not limited by this provision.
The present text has been translated from the German ‘Allegemeine Geschäfts- und Lieferbedingungen’ (AGB). Should any legal issues arise, the German Statutes apply.